The team
Making services and information easier to access so customers can get on with their lives
Ensure the team deliver high levels of satisfaction and positive outcomes for our customers
Create interesting, accessible and easy to read content that meets services and residents wants and needs
Helping to turn the clients' and stakeholders' vision into a user-friendly and accessible digital reality.
Ensure our services are designed in a way that meets customer needs
To connect with colleagues to bridge the gap between customer and services. Achieving business goals by meeting customer needs
Understanding what our customers want to help inform how we design our services
To make products/services usable and accessible for users
Integrating customer experience with business objectives and making the most out of the improvements we make.